Guest House Sapporo ENJU - Nakanoshima Guide -

Important matters (please read first)
1. Acquisition method of key box number
2. Please complete the Registration Form before check-in (Important!)
3. About the correct address and route
4. Penalty when staying more than the number of applicants
5. Please confirmation of email reception settings (Important!)
6. Please confirm that the information email is correct
7. Cancellation Policy
House rule
8. Check in & Check out
9. About the Parking
10. Guide to stay
11. Obligation to report damage to equipment
12. How to use the kitchen
13. About the garbages
14. How to use the Wi-Fi
15. Recovery is charged if the breaker trips!
16. Do not open the locked washing machine lid!
17. How to use the heaters
18. TAXI arrangement (Reception : 9:00 - 18:00)
Equipment, contact information, other
19. Equipment list
20. Call numbers list
21. Contact to us
22. Disclaimer
23. Yours sincerely,

Most important matters - Please be sure to read -

You need a "key box code" to enter the room

You can not enter the room without knowing the "key box code".
(The security code of the key box is not listed on this page.)
Please note that you can not enter the room just by knowing the address.

The "key box code" will be notified after the procedure of "fill in the Registration Form".
Other than that, it can not be obtained.
Please note that we can not answer about the code for security reasons even if you make an inquiry by phone or email.

Please be sure to complete the Registration Form before check-in

Japanese law (Article 6 of the Inn Business Law) requires the recording and preservation of guest lists.
It is similar procedure to the check-in procedure at the front desk of the hotel, and is carried out at any private lodging, too.
You will not be able to stay until you have registered all guests. We do not accept refunds.
This is not our own judgment. We are instructed as such by the administration.
Especially for foreign guests (except those living in Japan), when we asked for a passport, if they refuse it, we have a duty to tell the police about that.
At our shop, we do it on the WEB in advance and devise so that you can check in smoothly on the day.
We apologize for the inconvenience, but thank you for your cooperation.

We need the following information of all guests.
●Name
●Nationality
●Address
●Job
●Passport number
●Upload a photo of your passport

※The key box number will be displayed on the completion screen after registration.
It is also indicated in the "confirmation email" returned after registration is completed.

About the correct address and route

The correct address may not be listed on the facility introduction page.
Since the guest house is a "personal house", for reasons of personal information protection and crime prevention, the branch number of the address may not be written or the map may be out of position.
For detailed address and access to transportation, please check the URL below.

When booking, please be careful not to make a mistake in the number of people

Children over 2 years old are charged the same as 1 adult.
Please report the number of children correctly.
For children under 2 years old, please send us an email with a photo of your ID that shows your date of birth.

If excess is found after check-in, additional fee will be charged for the extra person x number of nights x double
If you make a mistake or change the number of applicants, please contact us immediately.

We charge a cleaning fee

In addition to the accommodation fee, our shop will charge a cleaning fee of regardless of the number of guests and the number of nights.
If you stay with a large number of people for consecutive nights, you can keep costs down.

The number of intermediary sites that handle private lodging, such as Airbnb and Rakuten Vacation Stay, has increased, but please check carefully as the cleaning fee description method and payment method may differ depending on the site system.

Not limited to our shop, there are many cases where a separate cleaning fee is charged for "Guest House", so be sure to check before making a reservation.

Please confirmation of email reception settings

Once your reservation is made, we will send you more detailed information and a notification email required for your stay.
Be careful with the settings so that emails are not considered spam.
The email contains very important information, so please read it carefully.
If you do not receive an email or have questions about the content, please contact us before check-in.

In particular, there are a lot of cases "We were able to receive at home PC, but noticed later that we could not receive with smartphone and tablet."
Please check in advance whether you can receive emails with your smartphone etc.

Even if you can receive email on your home PC ...

There is a case in which you notice later that can not receive it by smartphone.

Please check if the information is for a hotel you reserved.

We manage multiple guest houses.
In very rare cases, due to system glitches, etc., we may accidentally send you a private lodging information email that is different from the one you planned to stay.（In some cases, such as two rooms in the same apartment, the contents are similar and it is easy to get confused.）
Since it is operated by an individual, it is not possible to use a strict system like a hotel or check many times with a large number of people. Mistakes can inevitably occur.
(We are doing our best, but we tend to be understaffed in order to keep accommodation costs down. I think it's the same with any guest house.)
If you think something is strange, please be sure to contact us and ask questions.
The understanding and cooperation of the guest is essential for private lodging.

Cancellation Policy

Customers who have used intermediary sites such as Airbnb and Booking.com are basically subject to the regulations of the intermediary site. For customers who have made a reservation directly from this official website, basically we do not accept cancellations due to personal reasons.
However, we will only accept cancellations if:

1. If you make a reservation by mistake. (please contact us within 48 hours from the time the reservation email was sent. If the time limit has passed, you cannot cancel)
2. When the scheduled transportation stops due to bad weather and you cannot come to the site. (Please tell me the transportation you were planning to ride)
3. If you have COVID-19 or other illness and have difficulty staying. (Send medical institution certificates or receipts by email)
4. When accommodation is not possible due to a government decision.

If you have already paid for your stay, we will transfer the 4% cancellation fee of the accommodation fee excluding the cleaning fee + the amount after deducting the bank transfer fee to your designated bank account. increase.
Even if the above does not apply, we will accept cancellation depending on the content if you contact us.

House Manual - Important rules -

The house rules described on this page is also described on each booking site, and you have agreed to it before booking.
If you violate this notice or the rules posted on the site, compensation may be imposed, regardless of intent or negligence violation.
Please read carefully. If there is something you can not understand, please be sure to ask a question.

Check in & Check out

Check in time
Check-in is from 16:00.

Early check-in or luggage storage will be charged.
The price varies depending on the time, the number of people and the number of packages, so please contact in advance.

Check out time
Check-out is till 10:00.
Please be punctual to ensure time for cleaning. Please leave the room by 10:05.
After 10 o'clock, you will be charged an extension fee.

About extra charge of extended checkout time.
10:00 - 12:00 / 3000 Yen
12:00 - 14:00 / 5000 Yen
14:00 ~ : accommodation cost for 1 day.

Please consult early for change of time
You can change the time if you pay an additional charge.
However, we may not support the sudden change, because we must balance the schedules of other visitors.
Please contact me early by all means.

Notes on going out or checking out

Please check the following carefully.
• Please separate rubbish and dump it correctly.
• Please return all of the equipment to its original position.
• Please tighten the faucet, and make sure water does not leak.
• Please turn off the power (Stove, Heater, Air conditioning, illumination, and all home appliances).
• If the heater is running continuously, we will make a safety setting to avoid the danger of fear of fire.
  It costs 10000 yen per place as the safety setting cancellation fee.
• Please close the window and lock it.
• Please lock the door, and back to the key box.
• When you check out, Please return Mobile Wi-Fi to its original location.
  (Please do not take home a mobile Wi-Fi. If the return frompost, it will charge a fee for use of up to between the return.)
• Let's check again if there is something left behind for your luggage.

About the parking

If you are coming by car, please be sure to contact us in advance.
Please use the pay parking lot in front of the apartment.

Management company website

※Please do not park on the street as it will be a nuisance to those around you.
※You may be reported to the police.

Caution!!

Unauthorized parking trouble is a penalty of 20,000 yen as a nuisance fee!
If parking without permission causes trouble with the neighborhood, there is a possibility that the operation of our store will be significantly hindered, and we will charge the customer 20,000 yen as a nuisance fee.
In addition, if legal measures such as complaints or claims for compensation are taken by the other party, our shop will not take any responsibility, and all negotiations shall be conducted by the customer himself.
However, if there is a request from the police to view the guest list, we will cooperate to the extent necessary for their purpose.（This is an action in accordance with Japanese law.）。
Also, at this time, if it is discovered that the customer has made a false declaration, please be aware that you may be subject to penalties under Japanese law.

Guide to stay

Please wipe the wheels of the suitcase
At check-in, please wipe the wheels of the suitcase at the entrance.

• Take off your shoes in the room. Please change to slippers.
• There are the neighbors. Please do not issue a loud voice, television, music.
• Use toilet paper only In the toilet. If you clog the toilet, you will be charged for repair costs.
• Please refrain from eating and drinking in the bed.

All rooms are non smoking
When you smoke, it takes cleaning fee.
While you are staying at my house, if you smoke at outside of the house, please never throw away the cigarette.
Please put the cigarette in an empty plastic bottle or can and treat it yourself.
If you throw out the cigarette, you have to pay a fine of 20, 000 yen.
Please be careful.

Area where guest enters house and is OK
It is all right except in places where "Staff Only" is posted inside the house.

【One towel per person】
Basically, we will give you one set of face towel and bath towel per person.
There is a washing machine in the facility, so if you are staying multiple nights, please wash it yourself and reuse it.
If you absolutely need to add it, it will be [paid service], but please contact us.
However, we cannot respond to sudden requests, so please contact us well in advance.

Please use stairs only in emergency
Since footsteps echo, please use elevator.
Use stairs only in case of emergency.

Obligation to report damage to equipment

If the customer is responsible for major damage or a failure due to rough operation to the equipment , we will charge a repair or replacement fee, but we will determine the amount after consultation that both parties can agree on.
However, if you leave with intentional concealment, we will charge you the full amount of the repair/replacement fee without considering deterioration over time.
If you do not agree, we will report it to the police for property damage.

Important!!

In particular, if you damage a plate, mug, glass bottle, or anything else that could cause injury due to shrapnel, please report it to us so that we can understand the hazards of the breakables and ensure the safety of the next guest.
Customers are requested to wrap large pieces in paper or plastic, isolate them in a safe manner, and remove the pieces with a vacuum cleaner.
After that, please report to us "where did you break what and how do you store the pieces".
Be sure to share information thoroughly, as the cleaning staff will touch it without knowing it and injury may occur. There is no such thing as claiming compensation for a small number of items.
But, if malicious concealment is discovered, we will charge an additional special cleaning fee [10,000 yen] for removing dangerous objects.

How to use the kitchen

• The carry in of foods and the tools that do not use fire is freely.
• When you brought yours pots or tableware, please be careful not to forget it.
• Please be careful not to bring out the equipment of our house with you by mistake.
  When loss is found out, a indemnity may be demanded.
  If loss is found, you may be required to pay compensation later.
• Please wash and return to the original place what was used in the kitchen.

About a portable gas stove.
In consideration of the danger of the fire, we prohibit it.
Do not the carry in of it.
We rent these for 500 yen. Please apply in advance.
・Rice cooker
・Portable induction cooker

About free coffee
Espresso machine, please use in the room.
Please do not take home the remaining coffee potion.

About the garbage

Please do not bring out the garbage from the house.
All the garbage disposes by us.
Please do not throw trash on the floor.
We ask for your cooperation in separating the trash.

1. Burnable garbage ・Kitchen garbage: Garbage/aluminum foil/edible oil (soak in paper or cloth, or solidify with a coagulant)
   ・Plastic products: Washbasins, rulers, CDs, sponges, ballpoint pens, etc.
   ・Dirty paper: used tissues/kitchen paper/paper diapers
   ・Clothes and cloth
   ・Rubber and vinyl products
2. Plastic ・free coffee potion, trays, plastic bags etc
3. Bottles and cans ・pet bottles, glass, steel
4. Non-burnable trash ・iron
5. Paper ・but dirty tissue and paper diapers are burnable garbage)

About the Free Wi-Fi

Wi-Fi router is a free rental.
The router is a energy charge type.
You take it outside and can use it.
Use the SSID and password for connection.

You can connect with Internet using SSID and a password.
Please check a setting method of the Internet connection using the SSID for your Mobile device beforehand.
We can not advice how to use your device.

About communication restrictions
It takes a limit when you use much quantity at once per day.
The limit is canceled in a day. It is recovered tomorrow.

About charging
If charge is insufficient, an electric wave is weak, the Internet connection becomes unstable.
If charge is enough, you can use the Internet comfortably even if wherever of the house.
We confirmed it.

Router restart method
Please reboot Router if connection becomes unstable.
The reboot method of the router.

1. Push the silver button of the router for a long time.
2. A lamp disappears.
3. Wait a little.
4. Push the button for a long time again.
5. It is lighted again.

Recovery is charged if the breaker trips!

When the breaker triped, special operations such as boiler inspection are necessary, so can not recover by yourself.
[ If the breaker triped, it costs 4,000 yen to recover! ]

The breaker will trips when you use the electric appliance a lot at a time.
Because use electricity is big in particular, Air conditioner(if equipped), Induction cooker, Microwave oven, Toaster oven, Electric heater, Washing machine, Hair-dryer, please not to use it as possible at once time.
Please be sure to turn off lights and power off to the heater at unused room.

Common cases are, when the group members charge their notebook PCs or smartphones or they use their personally hair-dryer in each room, but other people have not been aware of them and start cooking with the portable induction cooker or the microwave.
So, the maximum usage amount is exceeded.
Talk to each other and be careful not to consume much power at the same time.

Do not open the locked washing machine lid!

The Japanese washing machine lid is locked for safety while the washing tub is still rotating.
There are some indications such as a the mark of key illuminated.
Please watch carefully.
The lock is released automatically when the movement of the washing tank stops and becomes safe. Please wait a little.
If the locked lid is forced open, the washing machine will be broken.
In this case, you will be billed max 50,000 Yen for repair costs (or replacement costs if repair is not possible).
Please be careful enough.

About the heaters

• You can operate only 【運転】(Start / Stop) button.
• Please do not put a thing around a heater.
• Please ventilate the room regularly.
• Please do not pull the outlet of all heaters in the house.

Important!!

Stop all heaters when going out!
Every year in Hokkaido, many people have died of fire due to forgetting to turn off the heaters.
In our shop, staff contact you in advance to enter the room, and they check if you no forgetting to turn off the heater.
If you forget to turn off the heater, the safety device operates and you can not use the heater. In that case, the cancellation fee of the safety setting will be charged 10,000 yen.
The above contents are clearly stated in the house manual (usage rule) of the reserved site, and you agreed it at the same time with the reservation completion.
Be sure to stop all heater while you are away from home.

TAXI arrangement ( Reception : 9:00 - 18:00 )

If you need help with taxi arrangement, please contact me.
The commission costs 1000 yen.
At that time, please tell me the number of taxis, and the destination.
For sightseeing season taxi reservations may be full.
Please make plans in advance and offer as soon as possible.

For sightseeing season taxi reservations may be full.
Please make plans in advance and offer as soon as possible.

Equipment list

• Free Wi-Fi
• Luggage storage OK
  *Paid service
• Living Room
• TV
• Workdesk
• Bed Sheets
• Extra pillow and blanket
• Kitchen
• Basic kitchenware & seasoning
• Espresso machine
• Tableware & cutlery
• Microwave
• Refrigerator
• Toaster oven
• IH stove
• Bathtub
• Towels
• Shampoo
• Conditioner
• Bodysoap
• Hair Dryer
• Washlet toilet
• Toilet paper
• Washing machine
• Clothes Iron
• Clothes hanger
• First aid kit
• Fire extinguisher
• Carbon monoxide warning machine
• Smoke detector

Numbers to call in case of emergency

Open throughout the year 8:00 - 21:00
Support available in English, Chinese, Korean

You can ask questions like this ...
• How long is the observatory of the Sapporo TV Tower open ?
• How can I visit Hitsujigaoka Observation Hill departing from Sapporo Station ?
• I am planning to visit Sapporo in the winter, what kind of events are there this season?
• How do I separate my garbage ?

Contact to us

We can understand a sentence written in English.
However, we cannot have conversations in English.
So we are not accepting correspondences with the telephone.
email or reservation site message box only.
*Inquiry form
*email : .
In the case of the emergency about the accommodations, please write "emergency" in the email title.
In the emergency such as an accident or the injury, please contact the appropriate public institution directly.

Request about the communication with us.
Please get communication with us during a stay.
The communication is carried out mainly in reservation site message box.
Please check reservation site message box during a stay as much as possible.

Disclaimer

1. We will not bear full responsibility for that accident, theft of the building, the parking lot.
2. We does not tour guiding. Please make a travel plan yourself in advance.
   As we prepare guidebook in room, please refer to it.
3. When you are staying, when there is business in the staff room, we will enter the house.
   We will contact you in advance in treservation site message box, so please check it.

Yours sincerely,

"Guest House" is different from a hotel or lodging company that specializes in accommodation.
Let the host and guest cooperate with each other and stay in a private home cheaply to gain each other!
It is the concept.
We may not be able to offer great service like a real hotel, but we will do our best to help you with your journey.
We would appreciate it if you could cooperate.

We are currently studying English.
If there are sentence of mistakes or confusing description, I'm sorry.
I correct the mistake and resend immediately.

Thank you!