You can not enter the room without knowing the "key box code".
(The security code of the key box is not listed on this page.)
Please note that you can not enter the room just by knowing the address.
The "key box code" will be notified after the procedure of "fill in the Registration Form".
Other than that, it can not be obtained.
Please note that we can not answer about the code for security reasons even if you make an inquiry by phone or email.
Welcome toGuest House Sapporo-ENJU
This is a website for reservations and inquiries about "Guest House Sapporo-ENJU" in Sapporo.
*This site was created by an individual, so please understand that there may be broken links, difficult to see, or difficult to understand m(_ _)m
When I thought about asking a contractor, it was very expensive, so my wife worked hard to make it.
You can make inquiries about accommodation, or about guidance of ski experience.
Point!
It's a great deal because it's the official site!This site you are viewing now is the official site of Guest House Sapporo-ENJU.
If you make a reservation directly from this site without going through an intermediary site such as Airbnb or etc, the service fee of the intermediary site will not be added, so it will be cheaped 5 to 10%!
Guest Houses - Introduction -
How to Guest House- Important infomation -
Booking flow
- First of all, please contact us via e-mail from the detailed information page of each Guest Houses.
- Upon receiving your email, we will respond as soon as possible.
We will reply to your email regarding the availability for your reservation and provide information on the accommodation cost if it is confirmed. - Until payment is completed, your reservation will be provisional for one week.
Our payment system requires advance payment.
Once you agree with the details, we will guide you on the payment method.
Until the payment is completed, the reservation will be provisional for one week. Please note that unless there are special circumstances, if the payment is not received by the deadline, the reservation will be canceled. Kindly understand this policy.
If you need to cancel, please contact us...
Without communication, we might be anxiously wondering, "What happened?" or "Perhaps the email didn't reach them properly." If you intend to cancel, please inform us as soon as possible. - About payment If you agree with the content, we will send you an e-mail containing the URL of the card payment.
●Representative's name●Reservation date
●Number of guests (Adalt / Children)
Please inform us of the above.
Please settle payment with instructions on that web.
The following cards are available.
Payment by bank transfer is also possible.
We will inform you of the bank account number by e-mail.
(However, it is a bank account in Japan)
Please give me a transfer by the specified deadline.
Most important matters
You need a "key box code" to enter the room
Please confirmation of email reception settings
Once your reservation is made, we will send you more detailed information and a notification email required for your stay.
Be careful with the settings so that emails are not considered spam.
The email contains very important information, so please read it carefully.
If you do not receive an email or have questions about the content, please contact us before check-in.
In particular, there are a lot of cases "We were able to receive at home PC, but noticed later that we could not receive with smartphone and tablet."
Please check in advance whether you can receive emails with your smartphone etc.
Even if you can receive email on your home PC ...
There is a case in which you notice later that can not receive it by smartphone.
Important!!
Be sure to share information with all members!!If the actual guest is different from the representative (or applicant), sometimes, there is a case that the your representative do not send a email of us to other members. In that case, other members have not even been informed of basic information such as "address or room entry method".
We also have a life, and we can not respond immediately 24 hours.
There is even the possibility that you can not go into the house all night long, for example, if you arrive late in the middle of the night.
If you are a representative, please be sure to give information to all group members.
Cancellation Policy
For guests who booked through intermediary sites such as Airbnb or Booking.com, the regulations of those intermediary sites will apply.
For guests who made a reservation directly through this official website, cancellations for personal reasons are generally not accepted.
This is because guesthouses are not like hotels with multiple identical rooms; they are unique items and are treated as "sold" due to their nature.
However, cancellations are accepted in the following cases:
-
Cancellation Policy for Reservations Made Directly Through This Official Website
- In case of an accidental reservation, notify us of the cancellation within 48 hours of sending the reservation email. (Cancellations are not accepted after this period.)
- If transportation planned for arrival is canceled due to severe weather, making it impossible to reach the location (please inform us of the transportation you were scheduled to use).
- If you are unable to stay due to illness such as COVID-19 or other diseases (please send medical certificates or receipts via email).
- If you are unable to stay due to government or local authority decisions.
If you have already paid for your stay, we will transfer the amount after deducting "4% of the accommodation fee as a cancellation fee" + "transfer fee" to the designated account.
Even if your situation does not fall under the above cases, please consult us, and we will consider accepting cancellations depending on the circumstances.
