Welcome toGuest House Sapporo-ENJU

This is a website for reservations and inquiries about "Guest House Sapporo-ENJU" in Sapporo.
*This site was created by an individual, so please understand that there may be broken links, difficult to see, or difficult to understand m(_ _)m
When I thought about asking a contractor, it was very expensive, so my wife worked hard to make it. You can make inquiries about accommodation, or about guidance of ski experience.

It's a great deal because it's the official site!
This site you are viewing now is the official site of Guest House Sapporo-ENJU.
If you make a reservation directly from this site without going through an intermediary site such as Airbnb or etc, the service fee of the intermediary site will not be added, so it will be cheaped 5 to 10%!

 Guest Houses - Introduction -

How to Guest House- Important infomation -

Booking flow

  1. First of all, please contact us via e-mail from the detailed information page of each Guest Houses.
  2. ●Representative's name
    ●Reservation date
    ●Number of guests (Adalt / Children)

    Please inform us of the above.

  3. Upon receiving your email, we will respond as soon as possible.
    We will reply to your email regarding the availability for your reservation and provide information on the accommodation cost if it is confirmed.

  4. Until payment is completed, your reservation will be provisional for one week.
    Our payment system requires advance payment.
    Once you agree with the details, we will guide you on the payment method.
    Until the payment is completed, the reservation will be provisional for one week. Please note that unless there are special circumstances, if the payment is not received by the deadline, the reservation will be canceled. Kindly understand this policy.

    If you need to cancel, please contact us...
    Without communication, we might be anxiously wondering, "What happened?" or "Perhaps the email didn't reach them properly." If you intend to cancel, please inform us as soon as possible.

  5. About payment
  6. If you agree with the content, we will send you an e-mail containing the URL of the card payment.
    Please settle payment with instructions on that web.

    The following cards are available.

    Payment by bank transfer is also possible.
    We will inform you of the bank account number by e-mail.
    (However, it is a bank account in Japan)
    Please give me a transfer by the specified deadline.

Most important matters

You need a "key box code" to enter the room

You can not enter the room without knowing the "key box code".
(The security code of the key box is not listed on this page.)
Please note that you can not enter the room just by knowing the address.

The "key box code" will be notified after the procedure of "fill in the Registration Form".
Other than that, it can not be obtained.
Please note that we can not answer about the code for security reasons even if you make an inquiry by phone or email.

Please confirmation of email reception settings

Once your reservation is made, we will send you more detailed information and a notification email required for your stay.
Be careful with the settings so that emails are not considered spam.
The email contains very important information, so please read it carefully.
If you do not receive an email or have questions about the content, please contact us before check-in.

In particular, there are a lot of cases "We were able to receive at home PC, but noticed later that we could not receive with smartphone and tablet."
Please check in advance whether you can receive emails with your smartphone etc.

Even if you can receive email on your home PC ...

There is a case in which you notice later that can not receive it by smartphone.
Be sure to share information with all members!!
If the actual guest is different from the representative (or applicant), sometimes, there is a case that the your representative do not send a email of us to other members. In that case, other members have not even been informed of basic information such as "address or room entry method".
We also have a life, and we can not respond immediately 24 hours.
There is even the possibility that you can not go into the house all night long, for example, if you arrive late in the middle of the night.
If you are a representative, please be sure to give information to all group members.

Cancellation Policy

Customers who have used intermediary sites such as Airbnb and Booking.com are basically subject to the regulations of the intermediary site. For customers who have made a reservation directly from this official website, basically we do not accept cancellations due to personal reasons.
However, we will only accept cancellations if:

  1. If you make a reservation by mistake. (please contact us within 48 hours from the time the reservation email was sent. If the time limit has passed, you cannot cancel)
  2. When the scheduled transportation stops due to bad weather and you cannot come to the site. (Please tell me the transportation you were planning to ride)
  3. If you have COVID-19 or other illness and have difficulty staying. (Send medical institution certificates or receipts by email)
  4. When accommodation is not possible due to a government decision.

If you have already paid for your stay, we will transfer the 4% cancellation fee of the accommodation fee excluding the cleaning fee + the amount after deducting the bank transfer fee to your designated bank account. increase.
Even if the above does not apply, we will accept cancellation depending on the content if you contact us.

Guest House Sapporo-ENJU